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Structure of ACERT

Organizational structure of Certification Body

Performing certification processes in accordance with the principles of impartiality, neutrality, independence and competency in ACERT Bureau is carried out on the 3 separate levels:

  • level of supervision, control and arbitration carried out by the Governing Board, Arbitration Committee and Committe for Impartiality Safeguarding (hereinafter-CSI)
  • level of making decision on certification carried out by Certification and Attestation Committees presided over by the Head of Certification Body;
  • operating activity level of clients' acquisition and orders maintenance as well as quality systems assessment performance realized by independent auditors and technical experts.

In the cases of violation of the principles, norms and rules of certification a representative of the Governing Board and the CSI Chairman can apply to the accreditation body (DGA).

The organigram demonstrating the organizational structure of the Certification body ACERT Bureau is given on the following figure.

 

Our principles of work

Any organization (enterprise, firm) has an opportunity voluntarily and basing on contractual conditions carry out audit and certification of its internal quality management system on compliance to requirements of ISO 9001:2008 in Certification Body INO ACERT Bureau (hereinafter - CB ACERT Bureau).

Value of certification is the level of public confidence and trust, which can be reached by impartial and competent assessment by third party (accredited certification body).

Activity of ACERT Bureau, which guarantees confidence and trust, is based on the following principles::

  • Impartiality;
  • Competence;
  • Responsibility;
  • Openness;
  • Confidentiality;
  • Reacting on complaints.

Undoubtedly, business activity of ACERT Bureau, constructed on implementing contractual provisions with clients, who pay for services on audit and certification, includes potential threat to impartiality of certification body. To prevent such a threat and minimize risks of its being, the commission on maintenance of impartiality (hereinafter - CSI) analyzes all potential sources of conflict of interest between the following parties:

  • Auditors and organization-client;
  • Personnel of CB and organization-client;
  • CB and company, which consults organization-client.

Potential conflicts of interests between listed parties in quality management system of ACERT Bureau are under control by implementing procedures, rules and conditions of concluding and implementing contracts with organization-client, turnkey contracts with auditors, contracts with personnel of ACERT Bureau, agreements and commitments with consulting firm. Control of implementing all these organizational mechanisms of management is laid upon personnel of CSI, which doesn't take part in the processes of audit, certification and making decisions.

To conduct causing trust certification in ACERT Bureau there is personnel, whose competence is recognized and confirmed by reaccreditation and sustained by internal quality management system of CB.

Responsibility for correspondence to requirements of certification is laid upon organization-client, not on CB ACERT Bureau, that is responsible for assessment of revealed objective evidence in the amount, which is enough to take decision about conformity or nonconformity to certification. Any audit is carried out basing on sample in the limits of quality management system of organization-client, that's why it doesn't guarantee 100% accordance to requirements.

The ACERT Bureau activity as a Certification Body (CB) of quality management systems and organization of its internal activity are oriented towards rendering services without any discrimination in relations to the applicants. The certification body renders its services to all applicants irrespective of their financial state, size and membership in any union or group. The order and rules of rendering services on certification of an organization quality management system are unitary for all the organizations and are determined in the document "The order and rules of rendering certification services on certification of an organization quality management system for correspondence to international standard ISO 9001:2008 requirements conformity (hereinafter referred to as the "Rules").

ACERT Bureau guarantees confidentiality during work with all information, provided in the certification process by organization-client.

Appropriate work with claims of parties, counting on certification, supports trust to certification activity of ACERT Bureau.

 

Quality policy declaration

Our income to international recognition of Russian quality we see in strong confidence in Quality of our audit and certification services for quality management systems of native enterprises in accordance with requirements of international standards ISO 9000 series.

Our main objective is to press for satisfaction and loyalty of our clients by being their impartial and reliable business partner. The achievement of this balance we see in continuous improvement of operating internal ACERT Bureau quality management system, basing on principles and requirements of international standard ISÎ/IEC 17021. This means that work of our accredited Certification body is built on the basis of process approach that aims to get satisfaction and concord of parties, which are interested in value and recognition of provided certification. Providing services to each client we avoid conflicts of interests for interested parties, exclude or minimize possible threat of impartiality, faith and recognition of ACERT Bureau certificate.

Planning of internal budget and management accounts - both allow to control and support financial independence of Certification Body in Russian legal status of Independent Nonprofit organization.

Head and personal of the Certification Body takes liability and commitment to realize all rules and requirements to the quality of audit and certification services as well as fulfillment of all norms of international accreditation of ACERT Bureau.

Pool of auditors and technical experts
In order to perform an independent assessment of enterprises-clients management system ACERT Bureau established a pool of competent auditors and technical experts working on behalf of ACERT Bureau on the basis of subcontract.

Personnel selection of ACERT Bureau pool of auditors and technical experts is based on the candidate's competency evaluation in accordance to the established requirements of his education, professional experience, knowledge in the quality field and practical experience in conducting its audits.

Special attention is paid to EA-scopes included into the accreditation scopes of ACERT Bureau taking into consideration the possibility of their extension. The auditor- probationer reserve is organized.

The Attestation Committee of ACERT Bureau performs analysis of correspondence between the competence status of each potential candidate and defined requirements presented in the table.

 

To the notice of persons interested in becoming members of the Pool of ACERT Bureau

If your background, professional experience and competence in the quality field meet the defined criteria and you are interested in the work on behalf of ACERT Bureau - Please register here.

In order to start attestation process we would propose you to submit information about your qualification and experience by filling in "Qualification card of auditor/expert" of ACERT Bureau which we could mail you after your registration. After attestation was performed you can join the Pool of auditors/experts of ACERT Bureau in order to render services upon claiming by the contract as an individual.